We want you to love your Simon G. Jewelry purchase. If for any reason you are not completely satisfied with your order, you have 30 days from the date you received your order to request a return. Please note that personalized/custom items (including ring sizes other than 6.5 and engagement rings designed for non-standard center stones) are not eligible for returns.
New and unworn items, showing no signs of damage can be returned for full credit within 30 business days after you receive your order.
Items purchased during a sale can only be exchanged or returned for merchandise credit. Please refrain from purchasing a replacement to expedite the exchange process as we do not refund sale items. All items requiring modification to the original size (6.5) or design will be noted as Final Sale, and are not eligible for return or exchange.
Return and exchange requests are processed Monday through Friday and credits will be issued to the original payment method. Please note, you are responsible for the product until it reaches us. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning for an exchange, we will send the requested item to you after receiving the item you are returning. Simon G. Jewelry is not responsible for tracking your refund with your financial institution. Please give the process up to ten (10) business days to arrive in your account after the refund has been processed.
Please click here to contact us for us a return - be sure to include your order number in your request.
A customer service representative will review your request, and if approved, will issue an RA number (Return Authorization Number) as well as a return shipping label. Please mark the outside of your return package with this RA number as well as adding a note inside detailing the reason for the return so that we can process your request in a timely manner.